Refund Policy for A1 IPTV

At A1 IPTV, we strive to provide our customers with high-quality services and utmost satisfaction. However, we understand that situations may arise where you might need to request a refund. This refund policy outlines the guidelines and procedures for refund requests for our services. Please read this policy carefully to understand your rights and obligations.

1. Eligibility for Refund:

• A1 IPTV offers refunds only for specific situations, and eligibility is subject to our sole discretion.
• Refunds are generally applicable within a certain period from the date of purchase or activation, as specified in the applicable service plan.

2. Valid Grounds for Refund:

• Service Unavailability: If our service experiences an extended outage, and we are unable to resolve it within a reasonable timeframe, you may be eligible for a refund for the affected period.
• Technical Issues: In case of severe technical problems that prevent you from using our service, and we are unable to rectify them, you may qualify for a refund.
• Duplicate Payment: If you unintentionally make multiple payments for the same service, please contact us for a refund of the duplicate amount.

3. Non-Eligible Situations for Refund:

• Change of Mind: Refunds will not be issued for cases where you simply change your mind or no longer wish to continue using our service.
• Service Misuse: If we detect any misuse, abuse, or violation of our terms of service, your request for a refund will not be honored.

4. How to Request a Refund:

To initiate a refund request, please send an email to our customer support at support@a1-iptv.com with the subject line “Refund Request – [Your Order Number].”

In your email, provide a detailed explanation of the reason for the refund request, along with any relevant supporting information.

5. Refund Processing:

• Once we receive your refund request, we will review it thoroughly to determine its eligibility.
• If your refund request is approved, we will process the refund within 2 business days.
• Refunds will be issued using the original payment method used during the purchase or activation of our service.

6. Partial Refunds:

In some cases, we may offer partial refunds for specific situations where only a portion of the service was affected or used.

7. Contact Us:

If you have any questions or concerns regarding our refund policy, please don’t hesitate to reach out to our customer support team at support@a1-iptv.com.

Note: This refund policy is subject to change without prior notice, and any updates will be posted on our website.

Last Updated: [22-07-23]

We appreciate your understanding of our refund policy. Thank you for choosing A1 IPTV as your preferred service provider.